Question 1

Does setup count as part of my hire?

Accepted Answer

Setup and collection take place outside the agreed customer hire period wherever venue access allows. Timings vary by package, access and styling.

Question 2

How much space do I need?

Accepted Answer

The optimum pitch is 4.5 m × 4.5 m. A flat area of at least 4 m × 4 m is the minimum for setup and access. Please send your available venue dimensions so we can confirm whether the space is suitable.

Question 3

What happens if it rains?

Accepted Answer

Outdoor operation depends on suitable weather and safe conditions. We discuss the available alternatives if operation is unsafe; the agreed weather/cancellation policy applies.

Question 4

What happens if it is too windy?

Accepted Answer

We follow verified manufacturer limits and actual site conditions. We will not operate if conditions are unsafe.

Question 5

How big is the Bubble House?

Accepted Answer

The Bubble House is approximately 3 m wide and 3 m long overall, including the entrance, with an overall height of approximately 2.2 m. The entrance is approximately 1.4 m wide and 1.4 m high. The optimum pitch is 4.5 m × 4.5 m. A flat area of at least 4 m × 4 m is the minimum for setup and access; venue suitability must still be confirmed.

Question 6

Can the Bubble House be used indoors?

Accepted Answer

Yes, subject to the venue having suitable floor space, ceiling height, access and power. The Bubble House is approximately 2.2 m high, so please check the available ceiling height before booking.

Question 7

Do I need to provide power?

Accepted Answer

Yes. Requires access to a suitable standard UK mains power supply for the blower. We will confirm the setup requirements with you before your event.

Question 8

Can I work with an external balloon decorator?

Accepted Answer

Please discuss external decoration with us in advance so the proposed arrangement can be checked against operating requirements.

Question 9

Can I choose my balloon colours?

Accepted Answer

Check your selected package for standard or bespoke balloon palette options and confirm your choices in the enquiry.

Question 10

Can businesses provide their own prizes?

Accepted Answer

Yes, clients may supply prizes. The exact competition format must be agreed and reviewed where required.

Question 11

Do you offer corporate events?

Accepted Answer

Yes. Corporate experiences are From £695.00 and can include hosted activities, branded styling, prize challenges and bespoke activations.

Question 12

Can the experience be branded?

Accepted Answer

Yes. Colour palettes, signage, game elements, tokens and competition formats can be customised. Branded activations are From £995.00, with bespoke requirements quoted individually.

Question 13

How do I secure my date?

Accepted Answer

Your booking remains provisional until the required booking payment and terms acceptance have been checked and the business confirms your date. An enquiry or quote alone does not reserve a date.

Question 14

How much booking payment is required?

Accepted Answer

A booking payment is normally required towards your total price: 25% of the booking value, subject to a minimum of £50.00. It never exceeds the total booking price and is deducted from your final balance. Your quotation confirms the amount payable for your booking, including any expressly agreed adjustment.

Question 15

When is the remaining balance due?

Accepted Answer

Your remaining balance is normally due 7 days before your event. Bookings made within 7 days of the event require payment in full when confirmed.

Question 16

How long is the hire?

Accepted Answer

Standard private hire is 2 hours; check your package and quotation.

Question 17

Can I change my booking date?

Accepted Answer

Contact us as soon as possible. A change depends on availability and the agreed booking terms.

Question 18

What happens if I cancel?

Accepted Answer

Contact us promptly. The approved cancellation terms apply, and any charges must be fair and proportionate. Unapproved cancellation terms are not final.

Question 19

Do you cover my area?

Accepted Answer

Our core areas include Burridge, Whiteley, Fareham, Southampton, Portsmouth, Winchester, Eastleigh, Hampshire. Package-specific included delivery and any travel charge are confirmed in your quotation.

Question 20

Can I hire it for longer?

Accepted Answer

Additional hours are available subject to availability. Standard additional private hire time is £60.00 per hour.

Question 21

Can you provide the Bubble House for fêtes and school events?

Accepted Answer

Yes. Event pricing is From £449.00 and depends on duration, location, staffing and how the attraction will be operated.

Question 22

Is the Bubble House supervised?

Accepted Answer

Check your package for attendant arrangements. An included attendant operates and supervises the attraction; guests must follow their instructions.

Question 23

Is RUGO insured?

Accepted Answer

Commercial public liability insurance in place. Please contact us if your venue or event organiser requires documentation.

Question 24

Can we use face paint?

Accepted Answer

Face paint is not permitted under the current equipment-care rules.

Question 25

Can food or drink go inside?

Accepted Answer

No food or drink is permitted inside under the current safe-use rules.

Question 26

What happens if equipment is damaged?

Accepted Answer

Customers must take reasonable care. Reasonable, evidenced repair, replacement or exceptional-cleaning costs may be sought where agreed rules were not followed.

Question 27

Do you provide documentation for venues?

Accepted Answer

Only documents genuinely uploaded and marked current are listed as available. Please contact us about your venue's requirements.

Question 28

What ages is it suitable for?

Accepted Answer

Tell us the intended age range and group size. Suitability and participation limits are confirmed against the actual equipment and operating guidance; do not assume it suits every child or age.

Good questions. Clear answers.

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